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Global FAQs (applies to all products)

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Questions about capsule shell

What is in the capsules used by NutriGold to encapsulate its products?

Depending on the formulation, NutriGold products are encapsulated using cellulose, pullulan, organic pullulan, or soft gel capsules. Information regarding the composition of the capsule shell is provided in the “Informed Purchasing Decision Checklist” and is accurate to the best of our knowledge based on information available in the public domain as well as supply-chain documentation provided by the capsule and soft gel manufacturers/vendors.

Are any processing aids used in the production of the empty vegetarian capsule?

Yes. Minor amounts (~ 3%) of processing aids are used in the production of the empty vegetarian (cellulose) capsule shell. The processing aids used in the manufacturing of the capsule shell have been identified as proprietary by the capsule manufacturer and protected by intellectual property and confidentiality agreements between the capsule manufacturer/vendor and NutriGold. As such, we are legally bound to maintain this information strictly confidential and regret that we cannot provide this information to consumers. We can, however, assure you that the processing aids are non-toxic, generally recognized as safe (GRAS), compliant with both the United States Pharmacopoeia and European Pharmacopoeia, and do not pose an allergen risk.  

Are the processing aids used in the production of the empty capsule shells present in the finished product?

Processing aids that are used in the production of the capsule shell may be present in the finished empty capsule shell. We regret we cannot provide precise information on the type of processing aid(s) or the approximate residual amount of the processing aid(s) in the finished capsule shell because it would require us to divulge information proprietary to the capsule manufacturer. We can, however, assure you that the processing aids used in the production of the empty capsule shell are non-toxic, generally recognized as safe (GRAS), compliant with both the United States Pharmacopoeia and European Pharmacopoeia, and do not pose an allergen risk.

I am concerned about a possible allergy to the processing aid(s) used in the production of the capsule shells. How can I find out what processing aids are used so I can determine whether the product is safe for me to take?

Although we make every effort to provide as much information as we can about the ingredients in our products to help consumers make educated purchasing decisions, there may be times when we cannot provide the requested information or clarification because it is proprietary to the manufacturer, as in the case of the processing aids. Disclosing protected information to unauthorized individuals, within and outside our organization, is not just unethical, but also unlawful. If you are concerned about a potential allergy to the processing aid(s) that may have been used in the production of the capsule shell, we encourage you to discuss your concerns with your healthcare provider prior to making a purchasing decision. 

Why does NutriGold® sometimes use soft gelatin capsules to encapsulate its products?

At NutriGold®, we are committed to offering sustainable products using non-GMO, organic, and/or vegan ingredients, and this includes the capsule shell we use to encapsulate those ingredients. In fact, many of our products are certified vegan by Vegan Action®, helping provide unbiased assurance that the product (and the ingredients it contains) comply with both dietary and ethical vegan standards. However, there are some ingredients (e.g. fish oil, ubiquinol, astaxanthin) that are more sensitive to oxygen and can, consequently, oxidize or degrade. For ingredients like these, bovine gelatin soft gelatin capsule shells offer better protection and help ensure finished product integrity until the end of the shelf-life of the product. That being said, we are hopeful that growing consumer awareness of and demand for vegan options will continue to drive innovation in dietary supplement delivery systems and we are committed to replacing the gelatin soft gels in our products with a clean-label, vegan capsule shell that offers the same protection from the elements as the gelatin capsule when such an option becomes available.