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  • FAQs
  • Global FAQs (applies to all products)

Global FAQs (applies to all products)

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Questions about capsule shell

What is in the capsules used by NutriGold to encapsulate its products?

Depending on the formulation, NutriGold products are encapsulated using cellulose, pullulan, organic pullulan, or soft gel capsules. Information regarding the composition of the capsule shell is provided in the “Informed Purchasing Decision Checklist” and is accurate to the best of our knowledge based on information available in the public domain as well as supply-chain documentation provided by the capsule and soft gel manufacturers/vendors.

Are any processing aids used in the production of the empty vegetarian capsule?

Yes. Minor amounts (~ 3%) of processing aids are used in the production of the empty vegetarian (cellulose) capsule shell. The processing aids used in the manufacturing of the capsule shell have been identified as proprietary by the capsule manufacturer and protected by intellectual property and confidentiality agreements between the capsule manufacturer/vendor and NutriGold. As such, we are legally bound to maintain this information strictly confidential and regret that we cannot provide this information to consumers. We can, however, assure you that the processing aids are non-toxic, generally recognized as safe (GRAS), compliant with both the United States Pharmacopoeia and European Pharmacopoeia, and do not pose an allergen risk.  

Are the processing aids used in the production of the empty capsule shells present in the finished product?

Processing aids that are used in the production of the capsule shell may be present in the finished empty capsule shell. We regret we cannot provide precise information on the type of processing aid(s) or the approximate residual amount of the processing aid(s) in the finished capsule shell because it would require us to divulge information proprietary to the capsule manufacturer. We can, however, assure you that the processing aids used in the production of the empty capsule shell are non-toxic, generally recognized as safe (GRAS), compliant with both the United States Pharmacopoeia and European Pharmacopoeia, and do not pose an allergen risk.

I am concerned about a possible allergy to the processing aid(s) used in the production of the capsule shells. How can I find out what processing aids are used so I can determine whether the product is safe for me to take?

Although we make every effort to provide as much information as we can about the ingredients in our products to help consumers make educated purchasing decisions, there may be times when we cannot provide the requested information or clarification because it is proprietary to the manufacturer, as in the case of the processing aids. Disclosing protected information to unauthorized individuals, within and outside our organization, is not just unethical, but also unlawful. If you are concerned about a potential allergy to the processing aid(s) that may have been used in the production of the capsule shell, we encourage you to discuss your concerns with your healthcare provider prior to making a purchasing decision. 

Why does NutriGold® sometimes use soft gelatin capsules to encapsulate its products?

At NutriGold®, we are committed to offering sustainable products using non-GMO, organic, and/or vegan ingredients, and this includes the capsule shell we use to encapsulate those ingredients. In fact, many of our products are certified vegan by Vegan Action®, helping provide unbiased assurance that the product (and the ingredients it contains) comply with both dietary and ethical vegan standards. However, there are some ingredients (e.g. fish oil, ubiquinol, astaxanthin) that are more sensitive to oxygen and can, consequently, oxidize or degrade. For ingredients like these, bovine gelatin soft gelatin capsule shells offer better protection and help ensure finished product integrity until the end of the shelf-life of the product. That being said, we are hopeful that growing consumer awareness of and demand for vegan options will continue to drive innovation in dietary supplement delivery systems and we are committed to replacing the gelatin soft gels in our products with a clean-label, vegan capsule shell that offers the same protection from the elements as the gelatin capsule when such an option becomes available.

Questions about the ‘Best By’ date and ‘Consume by’ recommendation

What does the “Best by” date printed on the bottom of the bottle mean?

The “Best By” date printed on the bottle is the date until which a product will meet label claims as long as the product is sealed or, once opened, stored and handled as recommended on the product label.

Is the product safe to take after the “Best by” date printed on the bottle?

As long as the product is stored and handled under conditions that will not cause it to become contaminated, the product should be safe to take past the “Best By” date printed on the bottom of the bottle. However, we do not guarantee that the product will meet stated label claims past the “Best By” date printed on the bottle.

Why does the product I purchased have a recommendation on the label to consume the product within a certain number of days after opening the bottle?

The “consume by” recommendation is included on products that are formulated using ingredients that are sensitive to environmental factors (e.g. heat, light, humidity). Although exposure to these environmental factors does not adversely impact or compromise product safety, it can degrade the potency of these eco-sensitive ingredients and, consequently, make the product less effective. So, to ensure that you get the most out of products that are made using eco-sensitive ingredients, please consume the product within the timeframe recommended on the label.

What is the difference between the “Best by” date and the “Consume by” recommendation on your products?

The “Best By” date printed on the bottle is the date until which a product will meet label claims as long as the product is sealed or, once opened, stored and handled as recommended on the product label.

The “Consume by” recommendation is included only on products that are formulated using ingredients that are sensitive to environmental factors (e.g. heat, light, humidity). Although exposure to these environmental factors does not adversely impact or compromise product safety, it can degrade the potency of these eco-sensitive ingredients and, consequently, make the product less effective. So, to ensure that you get the most out of products that are made using eco-sensitive ingredients, it is important to consume the product within the timeframe recommended on the label.

If the product I purchased contains ingredients that can degrade once the bottle is opened, how can I be confident that I am still getting the declared amounts of the nutrients on the label?

To ensure that our products provide the nutrients in the amounts declared on the label, we intentionally include higher amounts of eco-sensitive ingredients than what is declared on the label to compensate for degradation that may occur once the bottle is opened. The amount of an ingredient that is added above what is declared on the label is referred to as an intentional “overage” and it is added for the precise purpose of compensating for possible potency degradation during routine product storage and handling. That being said, we would like to assure you that we take great care to ensure that the amount of the overage does not exceed established tolerable upper limits and there is no risk of toxicity when the product is taken as directed.

Because there are practical and regulatory considerations on how much of an overage we can include in our different formulations, the most effective option we have available to ensure that consumers get the most out of our products is to provide the “consume by” guidance on products that contain eco-sensitive ingredients. You can be confident that you are getting the declared amounts of the nutrients as long as you store and consume the product within the recommended time frame.

Why do you recommend consuming the product within a certain number of days after opening the bottle even though the “Best by” date is months (or years) away?

NutriGold products are made with natural ingredients and without chemical preservatives. While the vast majority of ingredients we use in our products are stable and remain potent even after the product is opened, there are some ingredients that are particularly sensitive to environmental factors and must be handled with care from source to shelf, and beyond.

If the product you purchased includes a recommendation to finish the product within a prescribed time, it is important that you follow this guidance (unless it conflicts with instructions from your healthcare provider), so you can enjoy the health benefits that can only be realized when the product is taken consistently as recommended.

Will the product still provide benefits past the “consume by” recommendation on the bottle?

If the product you purchased includes a recommendation to finish the product within a prescribed time, it is important that you follow this guidance so you can enjoy the health benefits that can only be realized when the product is taken consistently as recommended. Although not consuming the product within the recommended time frame once the bottle is opened will not cause the product to “spoil” or become “unsafe,” the potency of some of the more eco-sensitive ingredients may start to degrade and this can diminish the product’s potential to support your health goals.

What is the best way to store NutriGold products?

NutriGold products are made with natural ingredients and without the use of any chemical stabilizers or preservatives. So, the best way to store them is in their original container away from direct sunlight and humidity. It is not recommended to empty the capsules or soft gels from their original container and store them in pill boxes or plastic bags because it could not only cause some of the more eco-sensitive ingredients to lose potency, but may also increase the risk of cross-contamination with other products or environmental pathogens.

Follow these simple guidelines to get the most out of NutriGold supplements —

DO

DO NOT

Do talk to a healthcare provider before beginning supplementation if you have a medical condition or take any OTC or prescription drugs

Do NOT self-diagnose or attempt to treat or cure a medical condition with supplements

Do check out answers to FAQs so you know what to expect from the product

Do NOT make assumptions about the product’s quality, safety or effectiveness—when in doubt, always seek clarification from a trusted source

Do store capsules in their original container

Do NOT store capsules in pill boxes or plastic bags

Do take the product consistently as recommended

Do NOT take more than the recommended dose or skip doses unless instructed to do so by your healthcare provider

Do reach out to us at help@nutrigold.com if you have any questions or concerns about the product